Forno di Gusto is a gateway to the heart of Italy, nestled right in Perth. Their passion for traditional Italian cooking shines through every dish, from homemade pasta to wood-fired pizzas.
Reduction in Operational Overhead: Achieved by eliminating in-house delivery costs and minimizing front-of-house labor time.
New Delivery Driver Hires Needed: Integrated third-party logistics (Uber) directly into the website for cost-effective fulfillment.
Success rate of bot case Order Accuracy to Bar & Kitchen: Eliminated manual entry errors via automated table ordering and POS system integration.
Reduction in Food Waste: Resulted from the custom dashboard providing real-time kitchen efficiency and waste management data.
The Chalange
Forno di Gusto, a high-volume restaurant, was struggling under the pressure of escalating operational costs, driven primarily by manual processes, order inaccuracies, and the high expense and complexity of maintaining an in-house delivery fleet. Their existing technology stack was fragmented, forcing staff to use separate systems for online ordering, table bookings, and POS. The core challenge was to unify these operational silos and introduce end-to-end automation—from the customer’s online click to the food leaving the kitchen—to drive down labor costs and elevate service speed without compromising quality.
What We Did as a Solution
Our solution focused on creating a lean, integrated Technology & Operations architecture that automated the high-friction points of the hospitality business, simultaneously boosting digital order volume via the Growth Engine.
Unified POS and Order System: We implemented and customized the Lightspeed POS system to serve as the new central hub for all transactions, inventory, and staff management.
Order Flow Automation: We designed custom logic for automated table management and ordering, routing customer orders directly from the table, online platform, or bar straight to the kitchen display system (KDS). We also automated staff sign-in/out and time tracking systems.
Cost-Saving Delivery Integration: Our Experience & Design team developed a Modern Website Design with native online ordering and booking capabilities. Crucially, we integrated the in-house ordering system directly with the Uber Delivery platform, eliminating the need for high-cost internal delivery drivers.
Operational Intelligence: We designed a Customized Dashboard to monitor kitchen throughput, front-of-house service times, and inventory levels. This provided management with real-time, actionable insights into efficiency and directly helped in reducing food waste.
The Results
- Significant Labor Cost Reduction
- Maximized Staff Efficiency
- Enhanced Operational Control
- Increased Order Accuracy
- Direct Customer Ownership
